- Elizabeth Larson
- Posted On
Clearlake City Council discusses investigation into animal shelter conditions
LAKE COUNTY, Calif. — The Clearlake City Council on Thursday evening discussed the newly released report completed by the police department in response to complaints against the city’s animal control contractor.
The 95-page report on the situation at the shelter, run under a 10-year contract with the city by North Bay Animal Services, was released on Wednesday after the city’s legal counsel reviewed it.
Lt. Ryan Peterson spent a month completing the report after City Manager Alan Flora directed Police Chief Tim Hobbs to investigate numerous complaints community members had made about North Bay Animal Services, or NBAS.
The report can be seen in the council packet here, starting at page 42, following the two-page memo from Hobbs.
“There's been various iterations of animal control services in the city of Clearlake,” Flora told the council, explaining that, under state law, the city has no specific obligation to maintain and operate an animal shelter.
In 2020, the city received funding from the U.S. Department of Agriculture to develop new shelter facilities, which led to the two new buildings the city installed at the Public Works corporation yard, Flora said.
Flora said it was about a year and a half ago, when both of the city’s animal control officers left for other positions and the city was unable to recruit replacements, that city staff began to look at other solutions.
That led to an interim agreement with NBAS for animal control services and shelter operations and. The city and NBAS entered into the 10-year agreement, for $375,000 per year, in August.
Earlier this year, the city began to receive a number of complaints about shelter operations, from overcrowding to animal care and welfare, to lack of communication and response from NBAS and its executive director, Mark Scott.
At a council meeting in April, Flora reported on the situation and told the council at that point that he had directed the police department to complete the report. By that point, Flora and police staff had already met with Scott and directed that NBAS follow the city’s requirements.
Peterson presents findings
Peterson said he contacted 22 individuals and interviewed 19 of them, including concerned citizens, volunteers, past animal control employees, NBAS employees and professionals including veterinarian Dr. Debra Sally.
He also reviewed several hundred pages of documentation and photos relating to the shelter.
Based on the interviews, Peterson said he identified 10 specific allegations as well as five “additional findings of concern.”
The allegations Peterson identified are:
1. Clearlake Animal Control, or CLAS, is over capacity and animals are being held in holding areas which do not meet the standards for housing, such as small crates.
Peterson said NBAS at one point was housing 80 dogs, due in part to keeping 20 from a dog hoarding case. It was previously reported that the shelter’s capacity is 70 dogs.
During Peterson’s investigation, the number of dogs fluctuated between 62 and 70. As of this week, he said it’s down to 58 dogs, with animals being moved out to adoption, foster and rescue partners.
2. NBAS does not provide spaying and neutering of animals at the CLAS.
Peterson said NBAS has a standing appointment on Wednesdays with Clearlake Veterinary Clinic for spay and neuter services, which they use for two to four animals per week.
3. NBAS does not provide veterinary services to the animals at the CLAS.
Peterson said NBAS is providing care. From January to April, NBAS spent approximately $20,717.36 for animal veterinary care and is on track to spend $60,000 this year. When the city was running the shelter, it averaged veterinary costs of between $27,000 and $36,000 annually.
4. Medications are not provided to animals at the CLAS.
Peterson said there is no evidence to support this allegation. Animals receive treatment and medication from a veterinarian and staff as directed, and logs are kept which note prescribed medications and when they are provided.
5. The CLAS has an outbreak of giardia affecting the animals.
Peterson confirmed that an outbreak of giardia — a microscopic organism that can lead to an intestinal infection in animals and people — occurred at the shelter. He said sick dogs were taken to the Clearlake Veterinary Clinic, the clinic provided NBAS with medication for the ill animals and, as of this week, there is no active outbreak at the shelter.
6. NBAS provides expired food to animals at the CLAS.
Sometimes food that has expired or has damaged packaging is donated to NBAS. Peterson said it was the same when the city ran the shelter, and that the food is reviewed to determine if it is still of usable quality; if it’s not, it’s disposed of.
NBAS provides new food along with donated food to animals and doesn’t intentionally provide expired food to CLAS. Peterson said it’s not uncommon for shelters to use expired food or food with damaged packaging to reduce the costs of feeding animals.
7. Lack of supplies and food at the CLAS.
Peterson said there is no proof of this allegation, and that from a review of the shelter, he found that it has adequate and appropriate cleaning supplies and chemicals.
8. NBAS does not follow the UC Davis recommended cleaning guidelines.
The UC Davis standards are suggested guidelines for cleaning of shelters, and those standards of cleaning were discussed with other professionals outside of NBAS. Peterson said that deep cleaning of the facility is not required or safe to do daily, and that cleaning of feces and urine on the floor is adequate on a rotational basis, which is an industry standard in accordance with the UC Davis suggestions. He said his investigation found that NBAS cleaned within the UC Davis suggested standards, as required by the contract between the city and NBAS.
9. Lack of responsiveness to the community by NBAS.
From the influx of animals at the shelter, it appears that NBAS does not respond to the community. Peterson said reports were provided during the investigation that shows a lack of community response to reported dog attacks and injured animals. When NBAS’ staff in Petaluma, the organization's other facility, were contacted, he said there is a lack of followup from staff dedicated to the city of Clearlake. Peterson said it’s currently being addressed by NBAS with the training of an on-site supervisor at the shelter.
10. No clear chain of command, a lack of supervision of staff and conditions at the CLAS by NBAS.
Peterson found there is a lack of on-site supervision at the Clearlake shelter. Scott is the direct supervisor for the shelter and isn’t always on site. As a result, NBAS currently is training an on-site staff member to facilitate direct on-site supervision of the shelter. He said many of the alleged issues could have been addressed more quickly had there been a clear chain of command.
He also reviewed five additional findings of concern.
1. A review of Clearlake Police Department records shows there has only been one citation issued for animal control-related crimes since the contact between NBAS and the city went into effect last year.
Lack of enforcement efforts contributes to animal owners neglecting their responsibilities and care for animals. NBAS administration has been notified regarding the need to increase enforcement.
Peterson said that is not sufficient, and that animal-related crime issues should improve with enforcement, which is the case for traffic-related crimes.
2. A past animal control employee alleged an injured dog had been held in an animal control vehicle overnight in August at the direction of their supervisor.
Peterson said this contradicted another employee’s statement that the animal had been placed in a kennel. The dog later was provided with veterinary services. This was the only such incident reported to Peterson, who couldn’t completely substantiate it.
3. The locking mechanism at the shelter was in disrepair.
That lock issue allowed unauthorized access to the site. Peterson said the mechanism has been replaced.
4. Volunteers and citizens had unsupervised access to the shelter and public works yard, which caused safety and security issues for NBAS and the city of Clearlake.
Peterson said this situation was unsafe, as it allowed access to areas where animals that were unsafe and aggressive were housed. Additionally, he said unfamiliar people were around the dogs, which he was told by officials at the Mendocino County shelter need about 16 hours of rest. New smells and people can stress the animals and also contribute to the spread of disease.
5. Overcrowding at the shelter is not an anomaly.
According to professionals outside of NBAS, regional rescues and shelters are at capacity or overfilled due to an influx of animals. Peterson said this has reduced assistance to shelters to house animals.
He said COVID-19 and the economy are believed to be a part of this issue, but that neither he nor the professionals he spoke to believe that’s completely the case.
“Animal care and control isn't a new problem for our community,” said Peterson, explaining that lack of spaying and neutering, irresponsible dog owners and roaming dogs have been problems for years.
No single government agency or organization can deal with this problem, which wasn’t created overnight and can’t be fixed overnight, he said.
Rather, Peterson said it will require the support and partnership of the community and local groups in order to supplement the resources the city has. That partnership is needed to be successful.

Questions about euthanasia; community members speak about issues
During the meeting, Councilman Russ Cremer asked if it is necessary to begin looking at euthanasia to reduce the shelter population.
Clearlake has been considered a no kill shelter for some time, which Peterson said doesn’t mean it’s a no-kill shelter but that it allows for up to 10% to be euthanized. With the dynamics of the community, Peterson said he believes that option needs to be considered.
However, Peterson acknowledged the impact on kennel technicians who care for the dogs and would have to deal with the animals being killed. “There is a human aspect to euthanasia even though it’s dealing with the animals.”
Cremer indicated it’s appropriate for aggressive dogs. Councilwoman Joyce Overton then suggested euthanasia would be determined based on a matter of time — that something would need to be done after four to six weeks.
Peterson said there are rescues that take on challenging dogs. NBAS has an animal behavior specialist on its staff.
He added that every professional he’s talked to made it very clear, animals do not have an expiration date. If they have the ability to house animals, every professional will do it.
While council members and some community members lauded Peterson for his work, the findings didn’t satisfy a number of others who have continued to raise objections over the shelter’s operations. Some of them said Peterson’s report just explained things away.
Rita Laufer blamed Scott for bad communication. “We care about our animals. We care about our city. It’s a shambles right now,” she said, adding that Scott wouldn’t return her calls. “You can't do business with someone like that.
“Shame on all of you,” volunteer Jamie Newland told the council and staff, adding she’s ashamed to be a citizen of Clearlake. She said the investigation should have been done by an unbiased outside source.
Dr. Debra Sally said animal control has always been a huge problem in Lake County, where there aren’t enough vets to do all the spaying and neutering. She said there need to be hard decisions made about animals that don’t get to go out to new homes and rescues.
Sally said it’s not an ideal situation with reducing animal population, adding that NBAS doesn’t want to make those decisions.
Charmaine Weldon, a current employee of NBAS who worked for the shelter while under the city’s operation, said she hoped the council could focus on making things better, including designating an on-site manager.
Weldon said staff should return every single call in a timely manner. If the shelter is full, they should offer alternate options and be realistic about the capacity of the shelter, as Weldon said the citizens of Clearlake deserve better.
Her nonprofit, the City of Clearlake Animal Association, offers crisis care and assistance for animals turned away by NBAS, such as was the case for a small dog it helped at the start of April.
During the discussion, Supervisor Bruno Sabatier recommended having a conversation with the city and Jonathan Armas, director of Lake County Animal Care and Control.
NBAS executive director answers questions
Scott also was at the meeting to speak to the council and answer questions, explaining that they want to work with everyone willing to work with them.
He said Peterson did a pretty deep dive into the situation. “It's a lot harder than you think, that’s for sure.”
Scott said they have spent more than $70,000 since August in veterinary care. “We’re dedicated. We’re here to make this work.”
When asked by Councilman Dirk Slooten about having only given out one citation for animal-related crimes, Scott said they had a learning curve issue and also had wanted to start with warnings, since it had previously worked for them.
During Scott’s comments, Mayor Russell Perdock stopped a few times to ask people in the gallery to settle down.
Scott reported that there are no cats at the Clearlake shelter now, as they’ve been transported to Petaluma, where they have a larger facility to house them.
Earlier on Thursday, they also had transported two more dogs out of the Clearlake shelter and were getting a handle on the population in the wake of the hoarding case, Scott said.
Cremer asked Scott about his stance on euthanasia. Scott said they do it for pain and suffering. To base it on a time limit of six weeks wouldn't work, he said. As an example, he cited the case of a dog that stayed at the shelter for six months before it was finally reunited with its owner in Vallejo after having been lost.
Flora told the council that they could ultimately break the shelter situation down into four main issues: communication and responsiveness, enforcement, population control and on-site supervision.
Last week, Flora, Hobbs and Peterson met with Scott and NBAS’ Board president to discuss the situation.
“This isn't the end of the road here. We still have a lot of work to do,” Flora said.
Flora said he appreciated the comments about how it isn’t something the city can solve on its own, but that it needs community participation and expected they would be talking about it more in the future.
Slooten asked if there will be additional shelter space when the city’s corporation yard eventually moves to its new location at the Burns Valley development.
Flora said they have no current plans to add more shelter space.
“If you want to break it down, most cities don’t run shelters. Counties run shelters,” Flora said, adding that the City Council previously decided to have one because of the need in the community.
Flora added, “And I think that if we put 100 new kennels in, we would fill them up next week.”
Email Elizabeth Larson at This email address is being protected from spambots. You need JavaScript enabled to view it.. Follow her on Twitter, @ERLarson, or Lake County News, @LakeCoNews.