Tuesday, 29 September 2020

Cal Water response to COVID-19 concerns from customers

LAKE COUNTY, Calif. – California Water Service is offering an update to customers in response to recent concerns regarding COVID-19 as well as recent reports of scammers targeting utility providers’ customers through phone, mail, and email for personal information or to demand payment for their bills.

According to the World Health Organization, Centers for Disease Control and Prevention, and the U.S. Environmental Protection Agency, COVID-19 cannot be transmitted through drinking water.

“The safeguards we already take to protect water quality are effective to protect against viruses, including COVID-19. The EPA even explicitly recommends that Americans continue to use and drink tap water as usual,” the company reported.

Cal Water does not call customers and ask for payment using a specific method.

If Cal Water ever needs to contact customers regarding payments, they will provide information for all available payment methods, which currently includes Western Union pay stations, online through our web site, and pay-by-phone via our automated phone payment line (1-866-734-0743).

If any customers receive a call or letter related to their water bill and are unsure whether it is legitimate, please do not deposit any checks or provide any credit card or personal information, and contact their local Customer Center for verification.

“As always, we’re happy to be a resource for any water-related questions. The latest information about what we’re doing to keep our communities healthy and safe during COVID-19 can be found on our COVID-19 information page as well as our COVID-19 FAQ page,” Cal Water reported.

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29Sep
29Sep
09.29.2020 10:00 am - 1:00 pm
Farmers’ Finest Tuesday market
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