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Wiggins: Protecting rural areas against high phone rates PDF Print E-mail
Written by Sen. Patricia Wiggins   
Sunday, 29 June 2008
For years, the California Public Utilities Commission (PUC), which is charged with protecting consumers through the regulation of utility companies, has operated programs designed to preserve basic telephone service and keep rates affordable for customers in rural and high-cost areas.


These programs are referred to as the California High-Cost A-Fund and the California High-Cost B-Fund. Their existence helps compel the PUC to meet its stated goal of universal telephone service to all Californians, along with competition in the residential telephone service arena.


The A-Fund provides a source of supplemental revenues to 17 small, rural local telephone companies. Up until 2007, the A-Fund provided them with approximately $37 million in annual subsidies through a 0.21 percent surcharge on telephone bills; that surcharge was reduced to 0.13 percent on Jan. 1. In any case, the subsidy is used to cap residential telephone rates for these companies at not more than 150 percent of the rate charged to residential customers in urban areas.


The B-Fund provides subsidies to telephone carriers of last resort for providing basic local service to residential customers in high-cost areas that are currently served by larger companies (Pacific Bell, Verizon California Inc., Citizens Telecommunications of California and Surewest).


A “carrier of last resort” is obligated to serve customers within its service area – even those in very high-cost areas. The purpose of the subsidies, among other reasons, is to keep basic telephone service affordable in rural and high cost areas and to encourage competition. In 2007, this subsidy provided these companies with approximately $434 million funded by a 2.7 percent surcharge on telephone bills (this surcharge was also reduced, to 0.25 percent, effective Jan. 1 of this year).


The whole of Humboldt, Lake and Mendocino Counties are considered B-Fund areas, as are parts of Napa, Solano and Sonoma counties.


The problem is that both of the high-cost funds are set to expire on January 1, 2009. If they do, many Californians are likely to experience extreme increases in their residential telephone rates.


In fact, people across the North Coast shouldn’t be surprised if their bill for basic phone service doubles or triples after Jan. 1, 2009, when the telecommunications industry is deregulated. For example, according to the PUC, a resident of Humboldt County’s basic phone service costs $68.64 per month, but the customer only pays a rate of $11 a month. The B-Fund pays the rest of the cost of service.


Without an extension of the B-Fund, customers can expect to pay the entire $68.64 on their own. The amount could be higher, depending how much AT&T or Verizon choose to charge for basic phone service next January. And services that customers used to receive for free, such as free incoming calls, free calls to 800 numbers and free access to call 911, could all become things that they are charged for – at a cost that is unregulated.


That’s because in August 2006, the PUC decided that there should be no regulation of rates for telephone services, no examination of costs of service, and no profit regulation on previously-regulated phone companies. In essence, the commission deregulated all telephone rates, allowing rural prices to change independently of urban rates. However, the deregulation of basic service was delayed until 2009, pending an examination (by the PUC) of the high cost fund programs. All other services were deregulated in 2007. If the excessive increases in these services are any indication of what’s to come, folks in rural areas where there is no competition for basic services should be prepared for the worst.


Since 2007, caller ID rates have increased 62 percent, call waiting rates have increased 86 percent, unlisted numbers rates have increased 346 percent, and directory assistance has increased 226 percent.


I introduced Senate Bill 780 to ensure that rural/high cost residents in my Senate district would not be subjected to exorbitant residential telephone rates. SB 780 will extend the A & B funds, and will require the PUC to conduct an affordability study of basic phone rates and factors affecting affordability.


The PUC continues to report statistics about subscribership and universal service, but has not undertaken any analysis, since 2004, of the factors which cause service to become unaffordable for customers. My bill requires the PUC to report the findings of its affordability study to the Legislature by July 1, 2010. And it will enable the Legislature to examine the cost/rates of basic phone service and determine if the rates are affordable or excessive and take the appropriate action.


SB 780 expresses my desire that the high-cost programs be extended, and that they address the continued need for affordable basic telephone service in rural and high-cost areas of the state, particularly where telecommunications competition is limited, and without diminishing the key components of what customers expect as ‘basic telephone service.’


Patricia Wiggins represents California’s 2nd Senate District, made up of portions or all of Humboldt, Lake, Mendocino, Napa, Solano and Sonoma counties.


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Every Little Bit Helps
written by lamar, June 29, 2008
If what Patricia Wiggins says is correct, phone service for landline phones is actually scheduled to increase in cost. It won't just be the gasoline price at the pump that continues to increases in cost. This is no accident. It is by design. Add to that the less-than-seller quality of Lake County's cell phone service and you can easily see Lake County has big-time communication problems.

What's the solution? More legislation? Perhaps. But, do we really need to rely on government legislation to solve ALL our communication problems? Legislation takes time and costs money. I don't believe Lake County can continue to waste either one. It is already evident the county lacks the money it needs to get other BASIC things done - such as getting its microfiche county record data online. Why continue to put forward legislation to do something new when we don't already have the money to implement what we should have already accomplished years ago?

What's needed is more private individuals who care about this community stepping up to the plate and taking action to help the community better care for itself. Think mutual collaboration and wikinomics.

Consider what Ting's Thai Kitchen has done. Here is a little Mom and Pop restaurant. No one would expect them to accomplish anything other than prepare delicious Thai cuisine. And, they have definitely done that. In fact, they recently won the Lake County Challenge for best restaurant food.

However, Ting's has done much more. It has introduced an idea that may transform the dining experience for ALL of Lake County. It's simple idea, really. Reach out to the community with delicious food and FREE Wi-Fi. People could come into the restaurant and order a meal. Then, while they wait for their meal to be prepared, they use their mobile device (laptop, cell phone, etc.) to retrieve email, surf the Web or make free VOIP phone and video calls. But, that is not all. Ting's has provided a means for local businesses to promote themselves via their FREE Wi-Fi connection. So, what you have is a win/win/win situation for Ting's, their customers and advertisers. You can learn more about this by visiting www.squidoo.com/TTK.

It would be wonderful if other restaurants and high-traffic locations in Lake County were to follow Ting's example and provide FREE Wi-Fi for the public to use. That would help compensate for the poor cell phone service here and the possible upcoming price increase for landline phone use - not to mention giving local advertisers a cost-effective way to promote their business to a targeted market.
WTG, Senator Wiggins
written by Shores_of_Kabatin, July 02, 2008
Just last week, I was surprised to find out that a young couple operating a local business is without phone service because it would cost them around $85,000.00 to have utility poles put up and cable strung from nearby existing service - that is horrible! Because of this, they cannot accept credit card payments at their business.

The business I'm writing about is "The Oasis", a "back in time roadhouse" that serves food and drink to travellers, east of Clk. Oaks, on Hwy. 20, near Walker Ridge and the recent fire. Yes, it is the Oasis written about in the song that Garth Brooks sang. This place has always had a tough go of it - water is from a well that always runs dry early & requires water to be brought in.

Last year, a woman motorist, panicking because her husband was having a 2nd heart attack, stoppped at the Oasis to use their phone - there is no cell service in this area. The young man who runs the place hopped into his truck to drive up Walker Ridge Road where he could get cell reception - about a 4-mile drive - and called emergency. When he returned to the Oasis, the woman had already left, believing she could find help at fork of Hwy 20 and 16, where a CDF station is....no one was at the CDF station that day - the young man at the Oasis called back to Lake County emergency and they told him that they could do nothing because the woman was now out-of-county and into Colusa county.

Perhaps these folks should approach Cal-Trans to install roadside emergency callbox - I don't know. What I do know, is that rising costs are preventing the majority of average citizens from being able to start/or keep a business afloat. I, for one, will miss the flavor of small business and their personal touches - am so tired of impersonal, non-locally owned chain businesses being about the only type of merchant that is able to afford the high costs and changes the look and feel to our rural areas.

We stopped at the Oasis 2 weekends ago when we saw it open again, returning home to Lake County. Fire crews arrived after us to protect the folks because the fire was then, very much out of control & could have easily come towards the Oasis. The young couple were so greatful to see them arrive - the young woman is very pregnant - they were brewing coffee for the fire crews to have.

Thank you for your efforts - I hope what I have written shows what those efforts can do for those in need in rural areas.

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